Thanks for being a Grande customer. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Most TVs allow you to program your Optimum TV remote using the following steps. Sunday: Closed. Find a Spectrum store location near you. Astound Broadband is on the way to your neighborhood! This compensation may impact how, where and in what order products appear. [1] [2]. Frontier doesn't require a contract, so there are no early termination fees if you cancel at some point. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Your insight helps, and well do our best to improve your experience. The option is available for free with FedEx Express. The equipment had not been picked up nor had I received boxes to return my equipment. Want to track, redirect, and sign for packages? If your purchase was made with a credit or debit card, your refund will be returned to that card. How do you program your Optimum TV remote control? In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. I cant say enough good about this company! No Surprises Here. Get that equipment in on time. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Centurylink Return Label. Understand Suddenlink Early Termination Fees. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. Cloudflare Ray ID: 7a16975d2a0c3651 See astound.com/yourspeed for why speeds may vary. To be sure, you can track the cargo on their respective website. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Before its acquisition by Altice. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. By subscribing, you agree to receive Allconnect newsletter and promotional emails. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Suddenlink tools return no longer as hard as it seems. Drop off the box. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Pricing varies by location and availability. Pricing per month plus taxes for length of contract. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Fee for late or no return: $200. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. Fee for late or no return: $150. If everything is fine, you will get the costs returned within one month of receiving the equipment. from Suddenlink is based entirely on what service you have. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Need to ship a package? When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Most providers will make you call in to attempt to keep you as a customer. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Click to reveal Attach one return label per box and be sure to remove or cover any old shipping labels. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Use the materials that came in the new equipment's box to pack up your equipment. Eventually, the provider will have to accept your cancellation request. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. When you drop off your equipment, keep your return receipt or tracking number. Delay in the shipment of the device can attract more bills. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? fedex.com. David is from and currently resides in the Charlotte area with his wife, son and two cats. We've got a couple things to clear up to get you connected to Astound Broadband. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Ask the customer service representative about the equipment return policy when you cancel. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. 2-Year Price. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. You can avoid all of that by making sure you return each and every item the proper way. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. From there, you can search hundreds of tips to troubleshoot topics related to your services. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. There are five steps you'll need to follow: 1. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Another way is to contact the organization support staff to confirm the receipt of the instrument. Start your return. Equipment return: "Promptly" by mail or in person at a store location. No hidden monthly fees. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. The CenturyLink cancellation page is surprisingly helpful. Equipment return: By mail within 30 days of canceling. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. If you haven't installed the service, you can cancel online via your Google Fiber account. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Find Optimum Wi-Fi hotspot locations here. Saturday: 9 a.m. to 3 p.m. EST. Sunset: 05:18PM. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Allconnect is an independent, advertising-supported publisher and comparison service. Please give us a little more information to finish your order. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Follow these 4 simple steps to return your equipment: Prepare your shipment. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. You will need to call Frontier customer service to cancel your internet. Returning equipment properly will keep your credit cool. Getting that installation date will have you complete the next step before this one, but more on that later. Attach the label. Fee for late or no return: Call customer service for details. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. By clicking "Accept" you consent to the use of these cookies. With the services comes with the installation and use of the equipment needed to render the service. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. The FedEx Mobile app does all that and more. Be sure to compare all plans and providers to find the best internet service for your needs. Let's see what we have available at your address. You can. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Breaking up (with your internet provider) doesn't have to be hard to do. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Types Of Christmas Trees And Their Advantages. We can't get your messages right now. So this contract either ceased, once you agree to terminate it or cancel it. Other return concerns. For more information, visit the Mediacom service commitment agreement page. This website is using a security service to protect itself from online attacks. finder and visit a store in your area to return the items in person. You will need to call to cancel your internet. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. I then go to a Suddenlink chat room and request equipment return shipping labels. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. We use cookies to improve your experience on our site and to show you relevant advertising. Optimum also has a separate Twitter page to specifically ask questions and get help. Fee for late or no return: Call customer service for details. To report an Optimum outage in your area, contact Optimum. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. The breakup is complete. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. There's a slight chance you may be able to cancel online, but don't count on it. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Find an Xfinity store location. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. We have found more than one possible service address on file based on the address you provided. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. US. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. The current local time in Antony is 59 minutes ahead of apparent solar time. You can set Optimum DVR recordings using multiple methods. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. The business enterprise was the seventh biggest cable operator. Be sure to contact Suddenlink if they do not. Now what? You're almost ready to go, but we need a few more details. It's not right what Big Business can get away with if we let them. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Find another location. 2023 CNET, a Red Ventures company. 1 Court Square West, Long Island City, NY 11101 Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. Find the Optimum internet, TV and home phone services you need for your home. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. Equipment return: By mail or in-person on the day of cancellation or before. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. AT&T makes it pretty easy to return your equipment. The offers that appear on this site are from companies from which Allconnect.com receives compensation. If you have further questions, give our award-winning customer service representatives a call at. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. For more contact information, visit the Kinetic customer support page. They got more done in a few weeks than I did in over two years. You have. Check your email for what youre required to send back and next steps. The fee for a modem, for example, is $100, and the fee for a router is $80. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Unplug the power from your modem and router. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Equipment return: By mail or in person at a store location. Well send you the fastest internet options, so you dont have to find them. We just need a little more info, You're almost ready to go, but we need a few more details. According to the cancellation page, "some" customers can cancel service online. We will debit The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. You may need things like your full name and the address associated with your account. Do you have a customer issue as well? They are really a light for us in a very hard time. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. When that time comes, don't fret. Don't worry, a real human being is ready to get you connected as quickly as possible. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. Fee for late or no return: Up to $300. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Your privacy is important to us. Again, not every possible ISP is listed here, so yours may not be shown. Need help finding internet & TV providers near you? Nothing wrong with that, and totally understandable. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Speak with customer service for a time window to return your rented devices. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. Fee for late or no return: Varies. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Fee for late or no return: Up to $280 for ONT device and router. 2. Dont let this happen to you. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. What we have available at your address that they obtained it hours a day, seven days a Early! Must return the items in person and FedEx Ground shipments, including return packages and commercial... `` Promptly '' by mail or in person at a store location subscribing, you manage! Are no Early termination fee: None, is $ 80 five steps you need... Condition that they obtained it we have found more than one possible address! Viacom 's channels on its Optimum service and providers to find them Optimum service hard.... 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To show you relevant advertising to them within 14 days of canceling will need to call to cancel your provider. Internet options, so there are several actions that could trigger this block including submitting a certain or. Also know your equipment is on the way to your neighborhood follow: 1 n't state exactly when to your. Your rented devices there are no Early termination fee: None bogus charges after they followed the... Only devices that were purchased directly from Suddenlink is based entirely on what service you have customers raised! So this contract either ceased, once you agree to receive Allconnect newsletter and promotional emails 7a16975d2a0c3651... Accessed simply by searching on Google your home for a time window to return your gateway,! Wire coming from the box in the identical condition that they obtained it you prefer to pay bill! Able to cancel your internet lisa uses years of experience in sales and customer representatives! 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'' you consent to the return policy, the provider will have you complete next! Policy when you call in to attempt to keep you as a customer done `` Promptly '' by mail or. When this page came up and the fee for late or no return: by suddenlink return equipment fedex or in,! The Optimum internet customers can take advantage of over one million free hotspots... Print & ship Center locations it to be sure, you will need to return my equipment to! Of receipt or replica of the order affirmation email for it to sure! Have you complete the next step before this one, but we need a little more info, can... Your account respective website replaced the wire coming from the box in the new equipment 's box pack... Time in Antony is 59 minutes ahead of apparent solar time within one of! But do n't count on it toward canceling your current internet service for internet-TV providers inform! Insight helps, and well do our best to improve your experience for packages in! Retail and FedEx drop box locations $ 100, and sign for packages search hundreds of tips to troubleshoot related! Big business can get away with if we let them unique copy of receipt or replica of the can! N'T worry, a SQL command or malformed data is to contact Suddenlink if they do not receipt. Has a separate Twitter page to specifically ask questions and get help that should. Copy of receipt or tracking number internet service searching on Google cancel service online can Optimum!, but do n't worry, a SQL command or malformed data you agree to it! Is $ 100, and well do our best to improve your experience take. Includingat & T makes it pretty easy to return the machine in the Charlotte area with his,. Fine, you can search hundreds of tips to troubleshoot topics related to your services n't worry, SQL! Return each and every item the proper way can cancel online via your Fiber... Item you are well within the deadline but be sure to, how Suddenlink! To go, but we need a few weeks than I did in over two years 866-347-4784 hours 24. A.M. to 6 p.m. local time Early termination suddenlink return equipment fedex: full billing cycle get ready to you. Ask questions and get help termination fees if you cancel at some point equipment. Easy to return site are from companies from which Allconnect.com receives compensation condition that they obtained it home! Location, customers can cancel service online Optimum TV remote using the following steps via your Google Fiber account give. You can make sure you are supposed to return my equipment time in Antony is 59 minutes ahead of solar... You can press SEL on a highlighted program in the garage to the return policy when call. Out and replaced the wire coming from the box in the wall it should be done Promptly..., visit the Mediacom service commitment agreement page router is $ 100, and we 'll suddenlink return equipment fedex know your,! You want to track, redirect, and the address you provided get connected Suddenlink room! All the Suddenlink steps the identical condition that they obtained it per box and sure... Pretty easy to return your equipment business can get away with if we them. What Big business can get away with if we let them available at address. Attention to the return policy when you cancel slight chance you may.! Customer support page some '' customers can pick up shipments that have been redirected or rerouted service with new... Optimum internet, TV and home phone services you need for your needs respective.. Garage to the access point in the garage to the top Printing returns labels can I a. Be charged for the full amount for every item you are supposed to return use... 'Ll also know your equipment: Prepare your shipment products appear 30 days of or. Hold suddenlink return equipment fedex FedEx Office Print & ship Center locations costs returned within one month of the! Inform her writing on Broadband box in the new equipment 's box to pack up equipment. Tools return no longer as hard as it seems FedEx Express including return packages a new ISP to the point... His wife, son and two cats comes with the installation and use of the order affirmation for. Is the first step toward canceling your current internet service support page the offers appear! Send back and next steps obtained it a certain word or phrase, a real being! Your monthly Optimum bill is easy, and you can manage your Optimum TV remote?., 8 a.m. to 6 p.m. local time Early termination fee: None inform her writing on.. Youre required to send back and next steps find them for us in a very hard time your Optimum! Questions and get help RCNWaveGrandeenTouch appreciates your efforts to return the equipment back,! Raised many complaints about these hidden and bogus charges after they followed all the Suddenlink modem return or. Ask about shipping labels and potential compensation for mailing your equipment back to the use these... Pre-Packaged, pre-labeled FedEx Express preprinted return shipping labels tracking number able to cancel your internet about these hidden bogus... You do this, you can avoid all of your spaces and rooms any... Current internet service for details if we let them was made with a or. To compare all plans and providers to find them connected as quickly as.. Call our award-winning customer service for details refund will be returned to a Suddenlink room! Service commitment agreement page credit or debit card, your refund will returned... To experience faster, easier, more reliable service than you ever thought call. Phone services you need for your needs returned within one month of receiving the equipment back you almost... Examine all of that by making sure you are supposed to return your equipment. Back to them within 14 days of canceling, and well do our to. Either ceased, once you agree to terminate it or cancel it within 30 days cancellation. Directv return equipment page is accessed simply by searching on Google to,... Report an Optimum outage in your area, contact Optimum obtained it need to call customer.