Not happy. A great accent piece for any room of the house with an ancient nautical theme. It is severely cracked so evidently it does not do well outside. Ms. Kathleen Matej, Vice President of Customer Service. If you have any questions directly for the brand, reach out in one of the following ways: Looking for more artistic pieces? The letters didn't arrive until 2 weeks after they said they sent them. If you are not completely delighted with any work purchased from our collection, please return it within 60 days in the same condition and we will promptly replace it or refund your merchandise costs. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Bad company, poor craftsmanship. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. To initiate a return follow these steps: Design Toscano1400 Morse AvenueElk Grove VillageIL 60007. Claim your profile to access Trustpilots free business tools and connect with customers. 90. To snap up the deals, you have to know when someone is going out of business. This Design Toscano dragon statue measures 18 W x 26 D x 18 H inches, so its over 2 feet in length and weighs 22 lbs. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020. TERRIBLE experience and told them to please make me feel comfortable but nothing was offered, so I was a scaredy cat. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Shipping and insurance will practically pay for the item, which is serously inferior. I have purchased several items from this company, and we started out great but have gone downhill. They would not accept my $50 VISA payment and then the remaining balance on another VISA. The exact measurements for the gnomes cast in resin are: Nestle these Design Toscano garden gnomes in between your overflowing flower beds, or under an archway covered with vines. This is not the Toscano we dealt with in the past. Design Toscano Egyptian statues, as well as Italian, Roman, Asian, Hawaiian decor, All dimensions are listed in detail alongside product descriptions, many pieces are easily moveable, High-quality; customers remark on the quality and aesthetic of the pieces, 10% off first order when signing up to their mailing list, Some customers noticed design flaws upon receiving their sculptures, especially on larger pieces, Shipping can be quite expensive for orders over, Short period (24 hours) to notify them of any damages to your order, A Professional Waiters All-In-One Corkscrew, Carry out the instructions on the back of the, Repack your items safely and securely, including the packing slip. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored. You need to do your homework and call customer service before shopping from any online sight. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. Wait what? I immediately got an email that the second plate was on back order until Sept. Then, I got a postcard in the mail that said it would be Oct. Warranties and Limitations of Liability: The manufacturer will do nothing about it and will not stand behind its product. This Design Toscano review will fly over the brands thoughtful and emotion-provoking celestial sculptures. An astonishingly detailed image, our more than 4 ft. tall St. Michael is cast in quality designer resin and finished to replicate fine marble. Design Toscano Tenacious Tentacles Octopus Wall Sculpture, Design Toscano JQ8855 Reaping Solace the Creeper Gothic Decor Shelf Sitting Statue, 8 Inch, Greystone, Design Toscano SH9403611 Rose Garden Fairy with Flowers Statue,full color, Design Toscano QM223531 Birdy Welcome Sign Garden Bird Statue, 4. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround themselves with unique and extraordinary objects. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. I ordered a grim reaper table for my son for Christmas. I found what I thought would be a great Buddha statue for my garden. Many say that it looks much better in person and note the quality and craftsmanship of the sculpture. Unfortunately, we did not come across any information on where their statues are made. To return any item to DT, you will have to pack it back up . Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). One review read, I purchased a wall hanging that was chipped pretty bad. Still, Design Toscano has many repeat customers. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. SIGN UP TODAY! These items are on back order and not in stock until April and May. It sat there for 6 months, and we realized a crack had appeared in its side. As a furniture store goes out of business, they will usually have a liquidation sale. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. The paint hasn't lasted a full season, and it is my problem to repair. The 103 people that rated this sculpture as 5/5 stars are awestruck by its beauty. It manufactures and sells statuary, historical reproductions, furniture and home decor. Find My Store. If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. So they obviously didn't send them when they said. Designed for the passionate chess players in the family, it features a deep drawer to store bishops and queens. I still question so many of the availability of the many products offered. Tuck your Design Toscano garden sculptures in with your plants to bring a playful, other-worldly vibe to your outdoor space. Makes me wonder how a company can stay in business run the way they are. This piece is amazing. Customers with a keen eye for detail picking up flaws on the larger versions. One testimonial which appreciates the brands products reads, I knew what I wanted and I knew that Toscano would have it. He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. There are quality issues with the Artisans they use but after starting to collect DT for both my garden and indoors, they are still excellent quality items. Design Toscano Shadow Predator Panther Statue & Reviews | Wayfair Outdoor / Outdoor Dcor / Statues & Sculptures / Animal Statues & Sculptures / SKU: TXG1292 Shadow Predator Panther Statue See More by Design Toscano 4.7 283 Reviews $40 OFF your qualifying first order of $250+1 with a Wayfair credit card Shipping to Boydton - 23917 Add to Cart If an item is received damaged, please notify our Customer Service Team within 24 hours so that a claim can be processed. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. Design Toscano has very poor Customer Service! Yes i do. Design Toscano-garden statues, indoor statues, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. Toys R Us was unable to find a buyer for its brand and ended up closing all of its U.S. outlets in June of 2018. As a matter of policy, BBB does not endorse any product, service or business. The Toscano rep confirmed, then completed the order. 13. Model # KY30578. Design Toscano. It is not art; it is a scam. Shopped-Read about company history-Ordered-Could not get a solid delivery date, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything! Design Toscano ranks 87th among Home Decor sites. Your email address will not be published. Not acceptable. It arrived shattered, and I didn't accept delivery. So, this Design Toscano review turned to the internet to find out more. The chimney does not fit over the required bulb. Bashful and Hopper Garden Bunnies Collection $20.95 - $49.95 Carotene the Bunny Rabbit Garden Statue $35.95 Big Burly Bunnies Rabbit Statues $85.95 - $159.00 The Bunny Den, Garden Rabbit Statues $24.95 - $45.95 Design Toscano Musical Muse Wall Sculpture Visit the Design Toscano Store 61 ratings $12695 FREE Returns Style: Single Set of 2 Single About this item Dimensions: 14"Wx3"Dx30"H 10 lbs. So sorry. Add a friendly touch to your garden with this pair of long-time lovers for $800, weighing 1318 lbs. The shipping prices depend on your order total. Featured in Better Homes & Gardens, VICE, Houston Chronicle, Wall Street Journal, Curbed, USA Today, and many other notable publications, Design Toscano is praised for its treasure cove of affordable decor. I live in Florida and placed it outside in a screened in porch. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. You can also buy them individually if preferred. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. Ordered - was told (without a tracking number) that part of order would arrive on a certain date - waited for tracking numbers (issued when product ships) and still had to contact CS for them - ended up the item had not shipped yet (one day before it was supposed to arrive) - - finally after reading these other reviews just cancelled the order. 5" Dx5 H, Multicolored, Design Toscano Tank the Armadillo Garden Statue, Multicolored, Design Toscano CL5369 Bashful Wood Sprite Tree Face Mystic Decor Wall Sculpture, 13 Inch, Two Tone Stone, Design Toscano Goddess of the Stars Art Deco Illuminated Sculpture, Design Toscano Meditative Buddha of the Grand Temple Garden Statue, Medium 26 Inch, Polyresin, Dark Stone, Design Toscano The Offering Hands Wall Sculpture, 11" Wx8 Dx3.5 H, Antique Stone, Design Toscano NG33631 Horizontal San Galgano Wall Pediment,ancient ivory, Design Toscano CL6874 Octopod Mechanical Steampunk Sculpture, antique gold, Design Toscano QM22559 Roly-Poly Laughing Hedgehog Statue, small, 4" Wx4 Dx5 H, full color, Design Toscano Gargoyle Demon on The Loose Gothic Decor Wall Sculpture, Medium, 13 Inch, Bronze Verdigris Finish, Design Toscano PD2524 Nature (1900) Statue,Ivory & Gold, Design Toscano Maharajah Elephant Indian Decor Glass Topped Side Table, 22 Inch, Two Tone Black and Gold, Design Toscano Nosferatu Vampire Halloween Decor Bust Statue, 11 Inch, Antique Ivory Stone Finish, Design Toscano QM188732 Scamper the Woodland Squirrel Outdoor Garden Statue, 7 Inch, Polyresin,full color, Design Toscano NG31524 The Veiled Maiden Sculptural Bust,white, Design Toscano KY1299 Nature's Nurturer Saint Francis Garden Statue Birdfeeder, Large 37 Inch, Antique Stone, Over 20 years producing high quality bronze statue, Metal Wall Art Modern Contempoary Decor Many Style, All customers get FREE Shipping on orders over $25 shipped by Amazon. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Really, really dirty. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround themselves with unique and extraordinary objects. But, no. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Their vast selection of outdoor and indoor statues and decor sparks imagination and celebrates history with accurate period pieces and high-quality, detailed sculptures. Do not shop here. Bought a roof top dragon after reading about the company on their Web. Bankruptcy filings are considered a public record by law. FREE delivery Wed, . Peeking out from between your shrubs and veggies, the fossil looks as if its just been uncovered after millions of years. 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