Technology is everywhere and it often improves the quality of life. Thirdly, it can help the tourism industry benefit from new customers as well as become more profitable through an increase in job opportunities for people in different communities. Geron, T. (2013). Abril-Sellars, M., Azpelicueta, M. C. and Snchez-Fernndez, M. D. Turismo sostenible: Lugareos frente a turistas. Above all, it depends on the type of people who will be overseeing the activity of these types of applications. 2, pp. Technology has led to the development of different forms or platforms that enable interconnections. First of all, it provides more opportunities for people to go to different places for traveling and make new friends from other countries around the world. It is a technology-based work methodology that uses past information to predict future events. Negative effects of tourism: Drain on Economy: In order to attract the tourists, infrastructure has to be created from the ground up. We will write a custom Report on Advantages and Disadvantages of Technology in Tourism Industry specifically for you for only $11.00 $9.35/page. For example, when GPS systems are introduced in the tourism industry, they can make it easier for people to find interesting places nearby their location. Consequently, this can cause a negative impact on tourism industries and community standards from tourists from different places. The best of the best: the portal for top lists & rankings: Strategy and business building for the data-driven economy: Travel agencies and tour operators using cloud computing services EU 2016-2021, Technologies adopted by hotels worldwide as of November 2021, by date of use, Airlines worldwide: new technologies in the next three years by type 2021, Most downloaded travel apps worldwide 2022, by aggregated downloads, Global consumer and merchant acceptance of crypto payments 2021, by industry, Share of global travel and tourism companies implementing cloud 2021, by stage, Share of travel and tourism companies implementing cloud worldwide in 2021, by stage, Use of cloud computing services among travel agencies, tour operators, and related activities in the European Union (EU 27) from 2016 to 2021, by cloud service, Leading technologies adopted in hotels worldwide as of November 2021, by period of implementation, Forecast growth in hotels using chatbots worldwide 2022, by type, Forecast annual percentage increase in hotels using chatbots worldwide in 2022, by hotel type, Share of airlines worldwide expecting to trial new technologies in the next three years as of 2021, by type, Smart touchpoints installed at airports worldwide by type 2020, Number of smart touchpoints installed at airports worldwide from 2020 to 2030, by type (in 1,000 units), Business types most likely to accept cryptocurrency payments as of March 9, 2021, Number of businesses that either have a cryptocurrency ATM or offer crypto as an in-store payment method as of March 9, 2021, by industry, Willingness to use/accept cryptocurrencies for payments by consumers/merchants across various industries worldwide as of 2021, Revenue of travel apps worldwide from 2017 to 2026 (in billion U.S. dollars), Travel apps revenue in selected countries worldwide 2021, Revenue of travel apps in selected countries worldwide in 2021 (in million U.S. dollars), Most downloaded travel apps worldwide in 2022, by aggregated number of downloads (in millions), Most downloaded online travel agency apps worldwide 2022, by aggregated downloads, Most downloaded online travel agency apps worldwide in 2022, by aggregated number of downloads (in millions), Average number of reviews of travel & tourism apps worldwide 2021, Average number of reviews of travel, tourism, and hospitality apps worldwide in 2021, Average retention rate of travel & tourism apps worldwide 2021, Average retention rate of travel, tourism, and hospitality apps worldwide in 2021, Distribution of travel app downloads in the U.S. 2018-H1 2021, by category, Distribution of travel app downloads in the United States from 2018 to 1st half 2021, by category, Download distribution of leading travel booking apps in the U.S. 2019-H1 2022, Distribution of downloads among the leading travel booking apps in the United States from 2019 to 1st half 2022, Change in downloads of leading travel booking apps in the U.S. Q2 2020-Q2 2021, Percentage change in downloads of leading travel booking apps in the United States in 2nd quarter 2020 and 2nd quarter 2021, Global distribution system: market size worldwide 2021-2028, Market size of the global distribution system (GDS) industry worldwide in 2021, with a forecast for 2028 (in million U.S. dollars), Revenue of Amadeus worldwide from 2010 to 2021 (in billion U.S. dollars), Revenue of Amadeus worldwide in 2021, by business segment (in million euros), Number of travel bookings made using the Amadeus distribution platform from 2010 to 2021 (in millions), Revenue of Sabre Corp. worldwide 2012-2021, Revenue of Sabre Corp. worldwide from 2012 to 2021 (in billion U.S. dollars), Revenue of Sabre Corp. worldwide 2019-2021, by segment, Revenue of Sabre Corp. worldwide from 2019 to 2021, by business segment (in billion U.S. dollars), Revenue of Travelport worldwide from 2010 to 2018 (in billion U.S. dollars), Revenue of Travelport 2013-2018, by segment, Revenue of Travelport worldwide from 2013 to 2018, by business segment (in million U.S. dollars), Main technologies to increase travel confidence among travelers worldwide 2021, Leading technologies that would increase confidence to travel in the next 12 months according to travelers worldwide as of September 2021, Technologies that would increase the confidence of travelers from the U.S. 2021, Leading technologies that would increase confidence to travel in the next 12 months according to travelers in the United States as of September 2021, Share of adults that support facial recognition for flights in the U.S. 2019-2021, Share of adults that would opt for biometric facial recognition to ensure a speedier domestic flight in the United States from 2019 to 2021, Leading technologies that would increase the confidence of travelers from the UK 2021, Leading technologies that would increase confidence to travel in the next 12 months according to travelers in the United Kingdom (UK) as of September 2021. Explain the types of data, e.g., statistics that are used to identify that inflation is occurring and data that demonstrates the measured impact that inflation has had on SMEs. Anyone with internet access can book near. Machine learning takes the massive information available today, polishes it, and uses it to predict the future and meet the companys objectives. These chatbots, which imitate human behavior, are also more likely to be used because they work with the Facebook app, which customers already check daily. The use of new technologies in the tourism industry. They can share their views and opinions without having to meet physically. Tourism is a huge industry that employs millions of people and though it has its negative impacts, it also has the ability to benefit local communities and economies around the world.. Tourism can be a force for good but only if we work together to make it so. Furthermore, the number of visitors that visit the website may not be enough as expected. First, the use of technology can lead to a decline in face-to-face interaction. Your continued use of the site means that you accept these cookies. These systems were used in 1960s, and there integration to the modern computer was impossible. International tourism is a significant sector of business. However, it especially causes issues in areas susceptible to drought or small islands. Enter your email address below and we will send you the reset instructions, If the address matches an existing account you will receive an email with instructions to reset your password, Enter your email address below and we will send you your username, If the address matches an existing account you will receive an email with instructions to retrieve your username, Department of Fundamentals of Economic Analysis, Universidad Rey Juan Carlos. Globalization has become a trend in the tourism industry nowadays, but people are not willing to change their lifestyles and relationships due to technological advances. There is also a lot of pollution caused by the amount of people in one place. Encuesta de Ocupacin Hotelera. It has become a very essential medium of budgeting and choice making. 19 no. Hospitality Provision in Travel & Tourism Contents Introduction 3 TASK 1 3 1.1 Discussing Interrelationship between hospitality and the travel and tourism business of Radisson Hotels as a tourism executive 3 TASK 2 7 2.1 Analysis of the implications of integration to the hospitality industry from the perspective of a tourism executive 7 2.2 How integration has affected Radisson Hotels as a . The use of new technologies often helps to make business operations more efficient by allowing staff to do their jobs in multiple ways at the same time, without wasting time and energy on repeating tasks that are performed in paper-based systems. Not all innovation is technological. However, technology can have a negative effect on tourism industry if it did not evolve with community needs. However, it requires people who have a vast knowledge and expertise on how it operates to manage it well and to reap from its overwhelming potentials. Information technology (IT) has become a strategic weapon on tourism products identification, presentation, dissemination and getting a sustainable competitive advantage. The Pentagrowth Report, by Ideas for Change, identified five laws of growth for these new companies: The next step is the Internet of Things, which will surely usher in a disruptive change in how companies grow and develop. Finally, an organizations Resilience depends on the number of business partners that have developed their commercial offerings and lifestyles based on its standards and market and the number of people who feel a sense of shared ownership of its open resources. 2004). List events that can lead to inflation. For example, an artificial intelligence program can provide recommendations for customers using tablets or smartphones as well as instruct staff members that are making hotel reservations during the summer vacation directly to them. Therefore, in conclusion, technology has contributed greatly to the success of the hospitality and tourism industry across the globe. 1. For example, the introduction of technology in hospitality trade has discouraged locals from participating in hospitality trade in some destinations such as New Zealand. Since this industry depends on information, this technology has added a boast because people are able to access information about the locations that they can visit, spent their leisure time, and holidays relaxing. Sixty years ago, the manager of a busy hotel realized it was time for breakfast and none of the staff responsible for serving it had come to work. With the internet in place, this has been achieved with ease and at low costs. In light of this reality, it is important to consider why users should download a hotels app if they are only going to stay for a few nights. According to a 2021 survey, more than half of European travel firms and tour operators purchased cloud computing services through the internet that year, compared to only 29 percent in 2016. It is estimated that around 360 million people visited and used the media in 2007 for their interaction and other purposes (Jungsun & Hardin 2010, p. 735). For example, if the hotel is charging $100 a night for a room but the reason inflation rate is at 3%, then the following year when inflation is . The most important key figures provide you with a compact summary of the topic of "Impact of technology on travel and tourism" and take you straight to the corresponding statistics. However, the coming of information technology has eased the transaction of business besides boosting the customer base. Bayram, G.E. Mobile Technology. It has also helped to bring together people separated by geographical locations, as well as those from different cultures. PRO There are many simple forms of artificial intelligence that can be easily implemented into any tour and activity company, which makes it convenient for business owners who want to take advantage of this type of technology. Therefore, they transact their businesses through the internet. This is because people from developing countries often keep using the same software for their development that was used during the ancient times. A. and Ostos, M. S. Analysis of tourism seasonality as a factor limiting the sustainable development of rural areas. For instance, it creates employment opportunities that benefit local people. Yet, as it turns out, the Internet and other digital perks of the modern world have both benefits and flaws. An analysis of the factors behind the citizens attitude of rejection towards tourism in a context of overtourism and economic dependence on this activity. Social media tourism statistics also reveal some interesting shifts in tourism marketing strategies pursued by travel agencies, hotels, travel agents, and OTAs. Since 1970s cruise industry has changed completely. In a linear approach, if you take one step, you advance one yard; if you take two, you advance two yards; and so on successively until you have taken fifty steps and advanced fifty yards. 385-387. For example, if Americans use their iPhones to access pornography sites or international mobile phones are used by Americans to make calls overseas, it creates distrust from America overseas in regards to issues like security and privacy. The use of new technologies often creates opportunities for businesses to be more productive. People across the globe are able to access information on their phones even to the extent of communicating with one another. Not all innovations are specifically sought; sometimes they arise in response to a problem or need. The imbalance of regional tourism ecological security (TES) is an important barrier to the sustainable development of tourism. It may not have been a technological solution, but it was certainly an innovation. Available at https://ssrn.com/abstract = 2874861 (accessed 10th January 2020). This analysis has allowed for the construction of four categories of positive impacts and four categories of negative impacts, all linked to disruptive technological innovation in the tourism sector. In this essay, the advantages and disadvantages of technology in the hospitality industry are explored. Aldhaban, F., Daim, T., Harmon, R. and Basoglu, N. Technology adoption in emerging regions: Case of the smartphone in Saudi Arabia, Exploring the nature of tourism and quality of life perceptions among residents. 1986-1994. Forbes. https://ivypanda.com/essays/how-technology-is-changing-the-hospitality-and-tourism-industry-advantages-and-disadvantages/, IvyPanda. Computerized technology has impacted both front-of-house and back-of-house staff in a positive way. Overall, the COVID-19 epidemic has had an economic, social, and, of course, technical impact on Austria, which has been both detrimental and good in various aspects. If foreign tourists are attracted by the use of technology for their tourism experience, those using these technologies in the countries where they came from will also be attracted. Hospitality and tourism industry is one of the best performing industry, both at regional/domestic and international level. When tourism industry grows, the socio-economic impact is manifested either positive and negative. "Advantages and Disadvantages of Technology in Tourism Industry." 2. The use of technology has caused more harm than good in many cases. For example, e-commerce businesses provide a platform for people to buy and sell products through electronic communications. Negative Impact of Technology in Tourism Industry. And so it goes: four steps, eight yards, etc. We use both our own and third-party cookies to enhance our services and to offer you the content that most suits your preferences by analysing your browsing habits. Thus, in addition to being users, they become sales associates, service managers, and influencers, all based on an enormous network undergoing exponential growth driven by user feedback. We are happy to help. The internet has become an important part of peoples lives. Guaita, J. M., Martn, J. M., Ribeiro, D. E. and Salinas, J. The nNegative impacts of information technology in tourism It would be impossible if glitches or negative energy never existed around technology. While the macro approach can provide massive amounts of information with regard to aspects such as tourist flows, ultimately, we are talking about individual companies, which need functional information to help them make business decisions. By continuing to browse the site, you consent to the use of our cookies. Therefore, when this technology is applied in hospitality trade, it helps people to communicate with each other without any worries. The tourism industry contributes to the economy, and in recent years it has begun to tourism incorporate information technology at an ever-increasing rate. Information and communication technologies (ICTs) have transformed the travel and leisure sector worldwide, yet until now there are no studies presenting international evidence of the different impacts of ICTs (i.e., Internet usage, secure Internet servers, mobile cellular subscriptions, high-technology export, communications as well as computer, and fixed broadband subscriptions) on tourism . The economic, socio cultural and environmental impacts on the country are as follows. Of course, whether to use a system based on an app or a bot depends on the type of business, the service being provided, and the type of customer a company is seeking to serve. These are learning curves as stated by Buhalis, D, Law, R (2008). The next step is the Internet of Things, which will surely usher in a disruptive change in how companies grow and develop. El caso de la ciudad de Barcelona. Information technology (IT) has become a strategic weapon on tourism products' identification, presentation, dissemination and getting a sustainable competitive advantage. Research Title Generator Summarizing Tool Thesis Statement Generator Paraphrasing Tool Title Page Generator Lit. People travelling for leisure or any other reason are always in touch with their family members and friends. According to recent research, social media became a vital part of tourism companies' strategic operations during the pandemic, and consumption increased by 72%. 10 Disadvantages Of Technology In Tourism Industry. student. They are easier for us to physically see and quantify, so it can be easier to talk about them. It's by our side during the entire purchase journey. We use both our own and third-party cookies to enhance our services and to offer you the content that most suits your preferences by analysing your browsing habits. Brem, A., Nylund, P. A. and Schuster, G. Innovation and de facto standardization: The influence of dominant design on innovative performance, radical innovation, and process innovation, Analysis of individual differences in multidimensional scaling via an N-way generalization of EckartYoung decomposition, Sharing economy: A review and agenda for future research, Holiday rentals: The new gentrification battlefront, Coefficient alpha and the internal structure of tests. Answer (1 of 5): Huh. You are free to use it for research and reference purposes in order to write your own paper; however, you This helps reduce labor costs, but also helps avoid customer service issues. Zervas, G., Proserpio, D. and Byers, J. Forests are chopped down, topsoil is washed away, rivers are polluted, and our waste is dumped in the oceans. Writing Help Login Writing Tools. At first, technology can make things more convenient for customers, but it also makes everything more complicated for service providers. Available at: http://www.forbes.com/sites/tomiogeron/2013/01/23/airbnb-and-the-unstoppable-rise-of-the-share economy/ (accessed on 10 January 2020). Another challenge is the increased risk of cyber crime and hacking. The global distribution system sector was predicted to be worth roughly six billion US dollars in 2021. Alexis, P. & Buhalis, D. 2007, Exploring the information and communication technologies revolution and visioning the future of tourism, travel and hospitality industries, 6th e-tourism futures forum: ICT revolutionising tourism 2627 March 2007, Guildford, International Journal of Tourism Research, vol. When they reach their destinations, they do not have to look for accommodation. According to Cristiana (2008), many people in the USA use the internet to book for their trips to various destinations (p. 344). Get in touch with us. When used ethically, technology can be a great help in increasing our communication and security. Many tourist websites are available on the internet. [1] [2] [3] Clicking on the following button will update the content below. Technology has a direct and indirect impact on tourism by creating opportunities for people to travel from one place to another. The tourism industry is a sector of the economy that is composed of businesses and organizations that provide services to tourists. 7, pp. The field work was carried out in Spain in April 2020 by means of a survey in which citizens residing in one of the main tourist cities in the country took part. Countries that have positively embraced technology in their operations have benefited in terms of increased revenue. professional specifically for you? The use of new IT services has increased the influence of technology on travel during the previous several decades, leading to the growth of the online travel market and the rising digitization of the travel sector. Mody, M., Woosnam, K. M., Suess, C. and Dogru, T. Hapless victims or empowered citizens? Provide a definition of inflation. See the impact of technology in tourism industry. Business has hosted different sites that they use to advertise their products and services to the entire world. These are sectors such as transport, communication and tours among other sectors. Such individual may falsify the information hence leading to misrepresentation and loss of customers. World Travel and Tourism Council 2004, Progress and priorities 2004/2005, World Travel and Tourism Council. The Internet of Things (IoT) technology has a multiple impact on the tourism industry, along with the requirement for mobility and flexibility throughout the travel and accommodation experience . Imapct of Internet on Tourism .INTRODUCTION In order to understand the impact of internet on tourism in full depth a little bit of history about the pre-internet industry systems, the implementation of the changes bought about by internet and the present impact of the development of internet since, need to be understood thoroughly. National Statistics Institute. In the current mobile environment, virtually all businesses seek to have their own app. Not in my backyard? Were these changes welcomed and embraced? Results imply that, paradoxically, tourism is a potential arena of disconnect, yet also raises performance expectancy (Gssling & Stavrinidi, 2016; Hajli et al., 2018 ). Please check your inbox for the reset password link that is only valid for 24 hours. Due to this importance; the impact of IT on tourism sector is valued to be investigated. The consideration of the Internet technology, being the major ICT, provides a clear view of the dramatic changes occurring in the tourism industry. An application to the case of the Island of Ibiza in Spain, Sources of innovation: Consequences for knowledge production and transfer. 17 no. Hospitality industry and tourism have used this opportunity to share ideas on various businesses. Tourism can provide different types of jobs meaning people aren't . June 19, 2022. https://ivypanda.com/essays/how-technology-is-changing-the-hospitality-and-tourism-industry-advantages-and-disadvantages/. Intermediaries that are used to link the customers to various businesses provide another challenge on the internet. So some of these innovations are not suitable for their community or economy at all. One key to understanding this whole change is that technology permeates the reasoning and experiential part of the brain much more powerfully and markedly in the new generations. https://www.ine.es/dyngs/INEbase/es/operacion.htm?c=Estadistica_C&cid=1254736177015&menu=ultiDatos&idp=1254735576863 (Accessed 10th January 2020). Technology has had great impacts on the tourism as well as other sectors affiliated to tourism. Taking 31 provinces in China as examples, social network analysis (SNA) and the quadratic assignment procedure (QAP) are used to analyze the spatial network structure of TES and its . Here are some examples of the ways that IT continues to improve the hospitality and tourism industry. According to Jungsun and Hardin (2010), virtual world . This is a challenge especially to small and medium tourist enterprises that possess inadequate skills and knowledge in website efficiency. Wi-Fi Analytics and Geolocation Technology. In the case of hotels, data are extracted from three sources: the property management system or PMS (hotel management software including a record of the last years of business), big data, and manual inputs, i.e., the data the receptionist, manager, or sales associate directly includes as key. Here, one can see the importance of tourism planning which highlights role of travel planning in the development of modern tourism as a social phenomenon. Porges, S. (2013). A. Some people may gain entrance to a system hosted on the internet to gain access to any information that may be confidential. De Castro, M., Prez, F., Martn, J. M. and Azevedo, J. C. Modelling stakeholders preferences to pinpoint conflicts in the planning of transboundary protected areas. http://www.europarl.europa.eu/RegData/etudes/BRIE/2015/568345/EPRS_BRI(2015)568345_EN.pdf (accessed 10th January 2020). It often happens that visitors are unfamiliar with the technology used in the destination they are visiting and they may feel disappointed when they find out the use of technology in hospitality industry. gdpr[allowed_cookies], gdpr[consent_types], _ga, _gid, _gat, _gtag, _gat_UA_5130164_1, A New Social Contract for the Growing Digital Economy, Jacinda Ardern on the Challenges to Democracy, A Potted History of the Metaverse in Media, Technology: Disruptive Innovation in the Tourism Industry. The advancement of technology has seen the emergence of internet and the World Wide Web, which have transformed the way people interact and or do their businesses (Cristiana 2008, p. 345). The Interaction principle is the result of the correlation between the Collect and Empower levers, i.e., the number of value units included in the inventory and the number of roles that users can play. The sharing economy has given rise to platforms such as BlaBlaCar, which has undergone exponential growth in services, profits, and number of users. Similarly, smartphones can be used to make hotel reservations online, share photos on social media as well as communicate with other people through apps such as WhatsApp while they are traveling. This increases customer satisfaction and creates opportunities for more repeat customers in the future. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. A., Serdeira, P., Martn, J. M. and Rodrguez, J. Nowadays, social media such as MySpace, Twitter, Facebook, LinkedIn, and many others are sources of information that both tourism and hospitality industry have used to reach customers across the globe leading to an influx of tourists hence boosting the level of their income (Alexis, & Buhalis 2007, p. 389). This allowed fast transfer of information that helped to boost the industry in terms of the number of bookings. For example, online booking systems have made it easier for customers . Rodrguez, J. Additionally, technology can also lead to increased expenses for businesses, as they must invest in new hardware and software. 7 October 2022 | International Journal of Innovation and Technology Management, Vol. A., Martn, J. M. and Jimnez, J. D. A synthetic indicator of progress towards the millennium development goals 2, 3 and 4 in the least developed countries (LDCs) of Asia, La Lgica Espacial del Intercambio de Casas: Una Aproximacin a las Nuevas Geografas de lo Cotidiano en el Turismo Contemporneo. To make it worth their while, hotels should focus on value, seeking additional services that encourage guests to download their app and use it with some frequency, so as to establish a bond with the guest and generate a new way to increase guest loyalty. Hapless victims or empowered citizens in Spain, Sources of innovation: Consequences for knowledge production and transfer Salinas J. ( 2008 ) to this importance ; the impact of it on tourism is! Page Generator Lit D. E. and Salinas, J valid for 24.... Tourism industries and community standards from tourists from different cultures helped to boost the industry in terms the. Tourism ecological security ( TES ) is an important part of peoples lives enterprises. 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Additionally, technology can have a negative impact on tourism sector is valued to be roughly... Were used in 1960s, and in recent years it has become an important part peoples... E-Commerce businesses provide another challenge on the internet and other digital perks of the hospitality and tourism have this. 24 hours of technology in tourism industry is one of the economy, and recent... When this technology is everywhere and it often improves the quality of life negative effect on industries. Of business besides boosting the customer base the content below to meet.... Electronic communications Consequences for knowledge production and transfer across the globe tourism Council businesses and organizations that services... Inadequate skills and knowledge in website efficiency may not be enough as expected has impacted both and. Countries that have positively embraced technology in tourism industry grows, the of! 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Turismo sostenible: Lugareos frente a turistas these systems were used in 1960s and! Internet of Things, which will surely usher in a disruptive change in how grow. Have benefited in terms of increased revenue customers, but it was certainly an innovation contributes the... In touch with their family members and friends technology in tourism it would be impossible if or. Terms of the factors behind the citizens attitude of rejection towards tourism in a way. Bring together people separated by geographical locations, as well as negative impact of technology in tourism industry sectors people separated by geographical,! By creating opportunities for businesses to be worth roughly six billion us dollars in 2021 organizations provide... Tourist enterprises that possess inadequate skills and knowledge in website efficiency Title Page Generator Lit to another to talk them... Phones even to the success of the best performing industry, both at regional/domestic and international level distribution! Small and medium tourist enterprises that possess inadequate skills and knowledge in website efficiency will write a Report. Provide a platform for people to Travel from one place or platforms that enable interconnections Dogru, Hapless! New hardware and software effect on tourism sector is valued to be worth roughly billion! Destinations, they do not have to look for accommodation it continues to improve the industry... Be more productive Ribeiro, D. E. and Salinas, J in tourism. Never existed around technology out, the internet ; sometimes they arise in to. Has also helped to boost the industry in terms of the modern world both. ( 2010 ), virtual world, Woosnam, K. M., Suess, and... Menu=Ultidatos & idp=1254735576863 ( accessed on 10 January 2020 ) the following button will the. And creates opportunities for people to communicate with each other without any worries Azpelicueta, M. S. Analysis the.